During regular vacations over the last two decades we have got to know every Mediterranean corner from the Balkans to the Pyrenees on vacation for two decades and have grown to love the local lifestyle. Therefore we have recently moved from Austria to Istria

It is a privilege to be able to enjoy our passionand ourwork at the same time.

You may be surprised that a maintenance and cleaning company with an integrated guest service speaks of vision, emotion and passion. The very fact that you are on this website shows that we can go on this journey together.

People are used to talking about prices, square meters, markets, productivity, profit and all the technical parameters that in the business have pushed human values into the background. That is why we want to develop a new concept with our all-in service, not only by the provison of technical excellence but also by winning the hearts of you and your guests.

Now for the vision of ISTRIA by M&M   

Honestly, what parts of reviews do you normally complete? Is it: 

• Friendliness of the staff
• Cleanliness of the facility
• Quality of any catering Etc? 
  

Surely, expecting the staff to be friendly and the accommodation to be clean should be just basic human standards? Can you raise guest satisfaction if you just meet basic expectations? 

When you talk enthusiastically about your own vacation with friends or at work, is it the cleanliness of the facility that you rave about? Or were you overjoyed because you were greeted warmly at the reception? It goes without saying, that this  contributes to a feeling of satisfaction.

And if our expectations are exceeded, for example, bythe property being nicer than in the photographs or the breakfast being more extensive than expected, then you experience the wow factor. The aim is to exceed the level of expectation.

After the vacation, we usually talk about the emotional things, for example, encounters with people; good tips; when the villa / finca / house / apartment owner was present and spoiled us with local delicacies such as , rakia, olive oil, cheese, wine and the like; when you have felt personal interest in yourself; when you got to know the soul of the region.

However, many hosts do not live on site and therefore cannot get to know their guests personally. There is no doubt that a beautiful property naturally guarantees a great holiday and a good rating. But you would definitely be happier if you could tie your guests to you and make them regulars. Or if your guests would contribute highly positive reviews.

We can  help you go that one step further:

What do you think of the idea that your guests have only one contact person who is always there for them from the time they book until they arrive at the property? This person knows the property inside and out because they care for and supervise it. This person can immediately convey the feeling of hospitality because they know and love the region and identify themselves with it. Moreover, they are available for the guest 24/7 and, in addition, in most cases, communication takes place in the guest's language.

As a host, would you prefer tohave only one contact person for your property? For guest care, for maintenance, for interior cleaning, for garden maintenance, for pool cleaning, a single contact person whom you can fully trust? This person does not commission countless subcontractorsfor simple tasks, but is present on site and does the work personally.

Of course, the travel agents can also be involved. If something needs to be clarified on site, the travel portal can contact this one person immediately

We can and want to be this focus for you, for your guests, for the booking portals and for the authorities. To be this connection is our vision and we invite you to go on this journey with us.

Let M&M take care of your property!