GUEST SERVICE
You are not on site, but still want a personal welcome for your guests?
No problem, that's what we're here for! We make sure that they come as guests and leave as friends
PREPARATION
- Interior and exterior cleaning of the entire property
- Clean and make beds
- Contacting guests prior to arrival to clarify their needs, exact arrival time and any questions they may have
- Organization of a welcome package (local products or similar)
- Personalized, individual welcome card
PERSONAL RECEPTIONO
- We act as hosts on your behalf and welcome your guests personally
- We ensure that they immediately feel at home
- We can receive your guests speaking German, Russian, English, Polish or Croatian
- Due to our extensive international personal and business backgrounds, we are very comfortable interacting with and welcoming people from all nations
- We will describe and enable the opportunities for local and regional excursions and experiences.
PERSONAL SERVICE
- Registration of guests with the responsible authorities
- Arrangement of airport transfers and other travel requirements
- Transfer organization, if you want to celebrate "more intensely" away from home[mw2]
- 24/7 emergency call
- We can also organize breakfast or deliver pastries
- Checking on guest satisfaction
RENTAL SERVICE
As an absent landlord there are many questions: How do I best advertise my property? How can I guarantee my guests a pleasant stay?
With us, you are in good hands! We accompany you throughout your rental process, from concept to completion!
CATEGORIZATION
We support you in categorizing the property. Correct categorization is what fundamentally identifies your beloved property and is crucial in marketing. We organize both the inspection by the competent authority and the appropriate entry in the register
BOOKING PORTALS
We support you in the selection of suitable booking portals. In cooperation with you and the booking portals, we develop the ideal description of your property with attractive photographs and accompanying text
INQUIRIES & BOOKINGS
We support you in answering all inquiries and in processing the bookings. Even while still at home, your guests will receive personal attention by telephone in order to clarify any questions that may arise.
As a result, the guests will immediately feel that they are in good hands